Privacy Policy

1. Who We Are

Sunset Hardscapes ("we," "our," or "us") is a landscaping and hardscaping company serving Central Florida. Our website is located at sunsethardscapes.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and service address when you request an estimate or contact us
• Payment information processed securely through third-party processors (we do not store card numbers)
• Electronic signatures when signing service agreements

Information collected automatically:

• IP address, browser type, pages visited, and referring URLs via standard web server logs
• Cookies used for site functionality and analytics

Information from phone calls:

• If you call our AI phone agent, your call may be recorded and transcribed. You will be notified at the start of the call.

3. How We Use Your Information

• To prepare, send, and manage service estimates
• To communicate with you about your project, appointments, and invoices
• To process electronic signatures on service agreements
• To improve our website and customer service
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

• QuickBooks Online — for invoicing and financial records (Intuit Inc.)
• Retell AI — for our AI phone agent and call transcription
• Mailchimp — for email communications (if you have opted in)
• Google Analytics — for website traffic analysis

Each of these services has its own privacy policy governing their use of your data.

5. Data Retention

We retain customer records, estimates, and signed contracts for a minimum of 7 years to comply with business and tax record requirements. Call transcripts are retained for 12 months. You may request deletion of non-essential data by contacting us.

6. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise these rights, email us at info@sunsethardscapes.com.

7. Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and secure password storage. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your information.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Sunset Hardscapes
Email: info@sunsethardscapes.com
Phone: (407) 459-5570
Website: sunsethardscapes.com